At Mernem, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward 30-day return policy.

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Eligibility for Returns

• Time Frame: Items must be returned within 30 days from the date of purchase.

• Condition: Items must be unused, unwashed, and in the same condition that you received them. All original tags and packaging must be intact.

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Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards

• Customized or personalized items

• Items marked as final sale

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Return Process

1. Initiate a Return: To start a return, please contact our customer service team at support@mernem.com with your order number and the reason for the return.

2. Prepare Your Package: Place the item(s) in the original packaging, along with the receipt or proof of purchase.

3. Shipping Your Return: Once your return request is approved, we will provide you with a return shipping label. Please securely attach the label to your package and drop it off at the designated shipping location.

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Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

• Partial Refunds: In certain situations, only partial refunds are granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).

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Exchanges

If you need to exchange an item for a different size or color, please contact us at support@mernem.com. We will guide you through the exchange process.

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Shipping Costs

• Return Shipping: Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).

• Original Shipping: Original shipping charges are non-refundable.

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Damaged or Defective Items

If you received a damaged or defective item, please notify us immediately at support@mernem.com so we can resolve the issue promptly.

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Contact Us

For any questions or concerns regarding returns, please contact our customer service team at:

• Email: support@mernem.com

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Thank you for shopping with Mernem! We appreciate your business and look forward to serving you again.