Return Policy

At Mernem, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward 30-day return policy.

Eligibility for Returns

Time Frame: Items must be returned within 30 days from the date of purchase.
Condition: Items must be unused, unwashed, and in the same condition that you received them. All original tags and packaging must be intact.

Non-Returnable Items

Certain types of items cannot be returned, including:

Gift cards
Customized or personalized items
Items marked as final sale

Return Process

Initiate a Return: To start a return, please contact our customer service team at support@mernem.com with your order number and the reason for the return.
Prepare Your Package: Place the item(s) in the original packaging, along with the receipt or proof of purchase.
Shipping Your Return: Once your return request is approved, we will provide you with a return shipping label. Please securely attach the label to your package and drop it off at the designated shipping location.

Refunds

Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Partial Refunds: In certain situations, only partial refunds are granted (e.g., items that are not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

If you need to exchange an item for a different size or color, please contact us at support@mernem.com. We will guide you through the exchange process.

Shipping Costs

Return Shipping: Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
Original Shipping: Original shipping charges are non-refundable.

Damaged or Defective Items

If you received a damaged or defective item, please notify us immediately at support@mernem.com so we can resolve the issue promptly.

For any questions or concerns regarding returns, please contact our customer service team at:

Email: support@mernem.com

Thank you for shopping with Mernem! We appreciate your business and look forward to serving you again.